Archive for the ‘Business’ Category

Mistake No.9

Trying to advertise like the big guys

There is a big difference between the advertising strategy you would adopt for marketing a large multimillion-dollar company and that for a small business. You see, the big guys have got big budgets and with big budgets you have more options.

The biggest difference though is that large companies are often focusing on building their brand and getting their name better known. As a small business, you will be more interested in creating direct response. In other words, you want your advertisement to generate leads that you can turn into orders. You want to be able to see a direct return on your investment and as quickly as possible.

So when you are planning any type of advertising, think about how you will measure the response and what response you expect, rather than building a brand.

- Keith Banfield

Filed under: Business, Internet Marketing — Tags: , — Selina Lai @ 2:46 pm

Mistake No.8

Not using the Internet to generate leads for you

The Internet is such a powerful tool yet most businesses don’t realise how to utilise this powerful resource to generate leads for them. Some have pretty looking Websites but have no idea how to capture the traffic that visits their Website.

If you are serious about building your business, it is essential that you understand how to utilise the power of the Internet, capture the traffic that visits your site and learn how using cost per click campaigns you can drive targeted traffic to your site. You might want to check out https://adwords.google.com/select/ where you will discover a step-by-step process for setting up a ‘cost per click’ campaign.

If you haven’t seen this before, it is essentially like paying for an advertisement where you only pay for the responses you get. Imagine what it would be like if all the major magazines conducted their advertising programs in this way.

- Keith Banfield

Filed under: Business, Internet Marketing — Tags: , — Selina Lai @ 2:40 pm

Mistake No.7

Not telling potential customers what they want to know

Since we were talking about business cards in the last example, let me continue on the same subject, since virtually all businesses have a business card. At least 50% of all business cards that I am handed miss out the vital information that’s important to me, the person receiving the card. Take a look at the business cards that you’ve received and you’ll see what I mean.

They have a persons basic details on, a pretty logo and in most cases that’s about it. Oh dear, that will be costing that company money in lost business, lost opportunity and ultimately lost profits.

So what is the vital information? The answer is, what can you do for them? So your business card needs to clearly state on it what the receiver will get if they contact and work with your company. If you think about it, isn’t this really the only thing that they are interested in?

As well as telling someone what they will get from being a customer of yours, the second thought is to remember that you want someone who has your business card to remember you. Now we all remember names to a degree, if however you really want a potential customer to remember you, put your photograph on your business card. Do you remember faces more than names? I know I do.

Finally, make sure that you use the back of the business card too. This is a place where you could add a powerful marketing message. How many do you see that are left blank?
- Keith Banfield

Filed under: Business, Internet Marketing — Tags: , — Selina Lai @ 6:44 am

Mistake No.6

Creating The Wrong Message About You


We’ve all heard the expression that you only get one chance to make a good first impression. The fact is though that many small business owners are too hung up about spending money and end up creating a marketing image that looks homemade.


If you want to attract business, everything about your company needs to create the right impression. I’m talking about your letterheads, business cards, printing everything
that your customers or potential customers are going to use to decide whether or not you are worthy of their business. I can perhaps best illustrate this with a story. A few years ago I was attending an exhibition and I spotted an odd looking man in one of the tiniest exhibition stands that I have ever seen. In fact, it looked more like a broom cupboard. (He probably got it cheap-it’s certainly looked like it!) So being curious, I walked over to the exhibition stand then spoke to the man who was dressed with a suit and bow tie. I asked him to tell me about his business and he revealed that he was in fact a management consultant and handed me one of his business cards. The moment that he did, what little credibility that he had was instantly dissolved.


The business card that he handed me was printed straight from his ink jet printer on what looked like reasonable quality toilet paper. To make matters worse, the ink jet printer that he had used to print the business cards was running low on ink for the ‘ card’ that I received.
So the message that he was putting out was that he couldn’t afford a full sized exhibition stand and neither could he afford to pay for any business cards to be printed. What a waste of time. Would you hire him as a management consultant in your business?

- Keith Banfield

Filed under: Business, Internet Marketing — Tags: , — Selina Lai @ 5:59 am

The seven most expensive words in business are…

By Catherine DeVrye

‘The seven most expensive words in business are: “We have always done it that way!”

How often do you hear those words around your organisation? Wasn’t it only last month that a senior manager blocked a new employee’s suggestion with that exact phrase, adding:

“You just don’t understand how we do things around here.”

Or, worse still: “We tried it that way once and the guy who suggested it is no longer here.”

If all this sounds overly familiar, it’s time to seriously examine the way in which your organisation operates in today’s rapidly changing environment. Certainly, it’s important to build on your past success and not simply change for the sake of change, which is a costly exercise in itself. But, never forget that even if you don’t change, your competitors and customers may.

Too often people confuse necessary change with change for the sake of change. That is not to say that you throw out the baby with the bath water but any organisation, regardless of its past success, should always remain open to new ideas. It’s a recipe for disaster to continue to do things the same old way without at least occasionally assessing if that mode of operation is actually working or you simply think it’s working for you.

Past success is no guarantee of future success. Of the Fortune 500 companies at the turn of the century, only 3 exist in their present format today. And, since 1986, only 46% of the Fortune 500 companies are still in business. When Tom Peters wrote “In Search of Excellence” in 1982, he applauded companies that were innovative, quality focused, and growing exponentially. Today, many of them are no longer in business, when only a few years ago, they were considered invincible!

Take a look at a computer company that dominated the world for generations. IBM had incredible market share, rising stock prices and amongst the highest paid employees in the world. When I did my sales training with them in 1982, we were told that only 3 computer companies would be in existence by the turn of the century. Never was it considered even a remote possibility that IBM might not be one of them.

It was widely agreed that personal computers were only a fad and wouldn’t be a serious contender in the market of the future. And, customers would always buy IBM because they’d always bought IBM! Yet, in the mid-‘80s, the share price fell from $US142 to $US42 and over 200,000 employees left the business of the once invincible company.

Meanwhile, a little backyard company-Apple- was on the rise and seemed to be the new force in the PC business of the early ‘90s. Yet, Apple’s share performance has also fluctuated. Both Apple and IBM are excellent organisations but change happens particularly quickly in information technology. Fortunately, IBM adapted and at the time of writing, I’m pleased to report their shares were at an all time high. But, no high tech organisation will even have a parking place on the super highway (or super hypeway) of the future unless they constantly look at new ways of doing things.

This applies not just to computer companies but every organisation as technology, among other factors, continues to have an ever-increasing influence on the way business is conducted both domestically and internationally. Can you afford to be complacent that the Internet will have no impact on your business?

To succeed, enlightened managers will always look at better ways to run their organisations, rather than comfortably resort to that deadly phrase: The seven most expensive words in business today…

“We have always done it that way.”

______________________________________

Catherine DeVrye is a best selling author and speaker on customer service, managing change and turning obstacles to opportunities This is a modified excerpt from ‘Hot Lemon & Honey-reflections for success in times of change’. Other best sellers include Good Service is Good Business, ‘Hope Happens!…words of encouragement for tough times’ and Who Says I Can’t? Past winner of the Australian Executive Woman of the Year Award, Catherine can be reached on www.greatmotivation.com

More from Catherine DeVyre here at Your Success Club

Filed under: Articles, Business — Tags: , — Selina Lai @ 12:42 am

Mistake No.5

Looking for New Customers in the Wrong Places

Going back to Marketing 101, we all know that good quality research can cut back on wasted time. One of the key factors in market research is knowing who your customers are and knowing where to find them.

The best of the best in marketing have already got this down pat, but it’s possible to still find marketing strategies which are targeting the wrong places. You’ll find that if you set up marketing strategies in very specific areas which your specific potential customers frequent, it will not only save you a lot of money, it will also save you time and bring in more conversions!

This may seem absolutely ludicrous that anyone would deliberately look in the wrong place for potential new customers and even worse, place advertisements and other marketing in the wrong places too. Surprisingly though, this happens all too often. That is why it’s critical to know who specifically your customers are and where they hang out.

For example, if you are running a business as a mortgage broker and one of your products is a home loan which requires no financial statements and the tiniest amount of paperwork, but at a slightly higher interest rate than normal. Who would this appeal to most? The answer might be self-employed people. (Can you see what we have done here? We have focused in specifically on
one product rather than trying to be all things to all people. This is an important element in marketing.)

So the next question to ask yourself would be: where do they hang out? What do they read? Who else is already speaking to them who is not a competitor? Taking all of this information into account, you could quickly create a list such as:
•Chambers of Commerce
•Breakfast networking groups
•or even Government funded events.
So where do your customers hang out? Isn’t that the best place to put your marketing message?

- Keith Banfield

Filed under: Business, Internet Marketing — Tags: , — Selina Lai @ 6:45 am

Mistake No.4

Getting Advice From or Using Companies That Don’t Know What They’re Talking About

In the early days when I didn’t know how to generate all the leads I wanted, the temptation was to hire a marketing company. In fact, I hired not one but six marketing companies in total. It seems that their expertise was in squandering my money rather then being accountable for the results that I wanted them to generate.

Each time, they would promise the earth and then make feeble excuses as to why they hadn’t achieved results. Two that stick in my mind, “I can’t believe it, this has never happened to us before…”, and the other was, “well there are no guarantees in marketing!”

I realise now that this is complete rubbish. If you follow a tried, tested and proven strategy that works for others, it will work for you too. That’s why for example, in our Profit Booster Kit, we are prepared to put our money where our mouth is. If you are going to use a marketing company, make sure that they give you a guarantee

- Keith Banfield

Filed under: Business, Internet Marketing — Tags: , — Selina Lai @ 5:48 am

Mistake No.3

Wasting Money On Marketing That Doesn’t Work

I would like to clarify this mistake a little more by saying that all businesses will spend money on ineffective marketing, but it is a matter of learning from that mistake which will allow a business to grow and be successful. The best way to avoid continually spending money on marketing which doesn’t work is to test and measure, then tweaking your marketing efforts to get a better result.

Virtually everyone I speak to has spent money on marketing that doesn’t work. I’ll include myself in that because over the years I’ve spend tens of thousands of dollars on advertisements, faxes, direct mail and other marketing that has pulled little or no response. When it happens, you think yourself, “I am not going to do that again”. But then sooner or later a magazine will phone up with a last-minute offer that seems just too good to be true. If you can relate to this, you’ll like the solution. You see I eventually discovered the right way to spend my marketing budget so that it gets results rather than flushing it down the toilet. To achieve this, I have
read hundreds of books on marketing, sought out some of the best marketing experts in the world and had them coach me.

Having learnt what works and what doesn’t, I then spent nine years testing all the different strategies and then working with over 1000 other companies to share information with them too. Finally, I recently teamed up with Australian marketing expert Carolyn Phillips and between us we have put all the information into a Training programme entitled, ‘Profit Booster Kit’. Of course you don’t need to buy the profit booster Kit, but if you choose to, it will show you how to double your profits in only 49 days and gives you over 297 tried, tested and proven strategies on a plate ready to use.

- Keith Banfield

Mistake No.2

Not Allocating Any Money For Marketing

Not putting aside a budget for marketing is a grave mistake which many businesses make. Usually this is because business owners haven’t quite grasped the benefits of marketing, and somehow believes that their business will survive by shear WOM (Word of Mouth) or luck. Of course WOM is an extremely effective way of drawing attention to your business, but it wouldn’t be possible if no one even knows your business exists! Even businesses which already have existing customers need to spend on marketing in order to draw in more customers as well as keeping competition out of their way.

Think of your business like a brand new shiny car sitting out there on your driveway. Doesn’t it look great? So where would you like to go in your car? Certainly, if you want it to go forward, you’ll need to put some petrol or diesel into it. Indeed, it doesn’t matter how good your car is, unless it is moving forward you’ll never get the full value from it.

Now let’s liken that to your business. The petrol or diesel is your marketing, because without it your business will be going nowhere fast. So why is it, that so many small business owners simply do not have a budget allocated for marketing? How can they hope to drive their business without a marketing budget? The truth is that many small business owners have picked at a bit of advertising, perhaps tried sending out some glossy brochures only to find that they received little or nothing back from it, leaving them feeling despondent, annoyed at losing the money they spent and of course frustrated at not knowing how to get it right.

If you want your business to be successful, you need to allocate a marketing budget and spend it wisely. Which leads us nicely onto the next biggest mistake made by small business owners.

- Keith Banfield

Mistake No.1

Not Knowing Who Your Customers Really Are

Any marketer would know that knowing who your customers are is essential to your success in business. Besides the obvious demographic information (age, sex, geographic location), you need to know very specifically what characteristics make your customer. In another words, what interests your customers so that you know exactly what will grab their attention.

Whatever business you are running, it is essential to know who your customers are. Amazingly, one of the biggest mistakes made by small business owners is to not know who their customers specifically are. For example, if you were to ask the question, “who would you like as a customer?” Sadly, the all too common response is, “well anyone will do”.

So what do your customers look like? How old are they? What business are they in? Where are they geographically? Are they male or female? In other words, how could you specifically define who you are trying to attract as a potential customer?

- Keith Banfield